Rubbish Removal Dulwich Privacy Policy
This Privacy Policy explains how Rubbish Removal Dulwich collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals and businesses using our rubbish removal and associated services in Dulwich and the surrounding area, regardless of how you contact us or book our services.
Who We Are
Rubbish Removal Dulwich provides waste and rubbish collection, removal, and disposal services to residential and commercial customers in and around Dulwich. For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Removal Dulwich is the data controller for the personal data described in this Privacy Policy.
Personal Data We Collect
We collect and process different types of personal data, depending on how you interact with us and which services you use. This may include:
Contact details, such as your name, address, email address, telephone number, and any alternative contact details you provide for access or site contact.
Service details, such as the nature of your rubbish removal request, location of the property or collection point, access instructions, preferred dates and times, and any related notes you provide.
Billing and payment information, such as billing address, details of services ordered, amounts charged, payment status, and limited payment-related details necessary to process and verify payments. Card details are handled by our payment providers and are not stored by us in full.
Communication records, including emails, messages, and telephone call information where we log enquiries, instructions, complaints, and feedback in order to manage your booking and our services.
Technical and usage data, which may include information about how you access our website or online forms, such as IP address, device details, browser type, and basic analytics data where used to improve our services and website performance.
Marketing preferences, including whether you have consented to receive marketing communications from us and the channels you prefer.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, online form, or other means to request a quote, make a booking, or ask for information. We may also collect data when you engage with our website and provide details voluntarily through enquiry or booking forms.
In some cases we may receive limited personal data from third parties, for example from online advertising platforms or introducers where you have asked them to connect you with rubbish removal providers in the Dulwich area. In these situations, the third party should have informed you that your data would be shared with us.
Lawful Bases For Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: We process personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotes, arranging and delivering rubbish removal services, issuing invoices, and managing your account.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override these. This includes managing and improving our services, handling queries and complaints, preventing fraud or misuse, and keeping records of work completed.
Legal obligation: We process certain personal data where we are required to do so by law, for example keeping tax, invoice, and accounting records, or cooperating with regulatory authorities.
Consent: In limited situations we rely on your consent, for example where you have agreed to receive marketing communications by email, phone, or text. You can withdraw your consent for marketing at any time by contacting us using the details provided in this Privacy Policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotes, and give information about our services.
To set up and manage bookings, including scheduling, access coordination, and providing updates on the status of your job.
To deliver rubbish removal and related services at the address you specify, and to contact you if we require further information or encounter any issues.
To issue invoices, process payments, and manage any refunds or disputes.
To maintain internal records of jobs and transactions for operational, tax, and regulatory purposes.
To manage our relationship with you, including handling complaints, queries, and ongoing service needs.
To send you marketing communications where you have consented or where the law otherwise permits, and to respect your choices about how and when we contact you.
To improve our services, website, and customer experience, including analysing usage patterns and service performance.
Data Retention
We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, and reporting obligations. This generally means:
Enquiry information is retained for a reasonable period, typically up to two years, so that we can manage repeat enquiries and understand demand for our services.
Customer and service records, including invoices and job details, are usually retained for up to seven years to comply with tax, accounting, and contractual requirements.
Marketing data is retained for as long as you remain subscribed or engaged with our communications, or until you withdraw consent or object to receiving marketing.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.
Data Processors And Third Parties
We use carefully selected third party service providers to support our operations. These providers act as data processors on our behalf and may process personal data in order to deliver their services to us. Examples include:
Payment processing providers who handle card transactions and secure payment gateways.
IT and hosting providers who support our website, email, and data storage systems.
Customer communications tools used to send confirmations, reminders, or service updates.
Professional advisers such as accountants or auditors who may access limited personal data in the course of providing their services.
We require all processors to use personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell your personal data to third parties.
We may also share personal data where necessary with law enforcement, regulators, or other authorities if we are legally required to do so, or to protect our rights, property, or the safety of our staff and customers.
International Transfers
Our primary operations are based in the United Kingdom. Where any of our service providers transfer or store personal data outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections, to protect your data in accordance with UK data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. Measures may include access controls, secure storage, encryption used by our service providers, and staff training on data protection responsibilities. While we strive to protect your personal data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
As a customer or prospective customer of Rubbish Removal Dulwich, you have a number of rights under data protection law. These include:
The right of access: You can request confirmation of whether we hold your personal data and ask for a copy of that data, along with information on how it is processed.
The right to rectification: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.
The right to restrict processing: You can request that we restrict the processing of your personal data in certain situations, for example while we are investigating a concern you have raised about accuracy or use of your data.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You can also object at any time to your data being used for direct marketing.
The right to data portability: In some circumstances, you can request that we provide you or another organisation with a copy of certain personal data in a structured, commonly used, machine readable format.
Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing that took place before you withdrew consent.
How To Exercise Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions about how we handle personal data, you can contact us using the details published on our usual customer communications and invoices. To help us deal with your request, we may need to ask you to confirm your identity and to provide additional information about the data you are referring to.
If you are not satisfied with our response or how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioners Office. Further information on how to do this is available directly from the Information Commissioners Office.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply from the date we publish the revised version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Scope Of This Policy
This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Dulwich within Dulwich and the surrounding area who use our rubbish removal and associated services, whether they contact us online, by phone, or in person.
