Rubbish Removal Dulwich Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Dulwich provides rubbish removal and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us and our refer to Rubbish Removal Dulwich, the provider of rubbish removal and related services.
1.2 You and your refer to the customer placing a booking or using our services, whether an individual, business, landlord, agent or other organisation.
1.3 Services means the rubbish removal, waste collection, clearance, loading, transportation and disposal services that we agree to provide to you.
1.4 Booking means a request confirmed by us for the provision of services at a specified address, date and time window.
1.5 Waste means any items, materials or rubbish that you ask us to collect, remove, or dispose of as part of the services, excluding any prohibited materials set out in these terms or under applicable waste regulations.
2. Scope of Services
2.1 We provide on-demand and scheduled rubbish removal, waste collection and clearance services primarily within Dulwich and surrounding areas, subject to availability and applicable charges.
2.2 The specific scope of services for any booking, including the estimated load, type of waste and collection location, will be agreed between you and us at the time of booking, based on the information you provide.
2.3 We reserve the right to refuse to provide services where the waste is not as described at the time of booking, where access is unsafe, or where carrying out the work would breach applicable laws, health and safety requirements, or waste regulations.
3. Booking Process
3.1 You may request a booking by telephone, email, or through any other contact method we make available. All bookings are subject to our confirmation and availability.
3.2 When placing a booking, you must provide accurate and complete information, including but not limited to:
a. Your full name and contact details.
b. The collection address and any access restrictions.
c. The type and approximate quantity or volume of waste.
d. Any special handling requirements, such as heavy items or difficult access.
3.3 We may provide an estimate based on the information you give us. This estimate is not binding if the actual waste or circumstances differ materially from your description at the time of booking.
3.4 Your booking is not confirmed until we have acknowledged it and, where required, received any deposit or pre-payment. We reserve the right to decline a booking at our discretion.
3.5 We will give you an estimated arrival window for our collection team. While we aim to attend within this window, times are approximate and may be affected by traffic, prior jobs and other factors beyond our reasonable control.
4. Access and Customer Obligations
4.1 You must ensure that our staff have safe, reasonable and lawful access to the collection address, including suitable parking for our vehicle in accordance with local regulations.
4.2 You must ensure that the waste to be collected is clearly identified and that any items not intended for removal are kept separate or clearly indicated.
4.3 You are responsible for obtaining any necessary permissions, permits or consents required for us to carry out the services at the site, including building management consent and any parking permissions.
4.4 You agree to provide any information we reasonably request regarding the nature of the waste, including origin and composition, and to confirm whether any items may be hazardous or require special handling.
4.5 If we are unable to carry out some or all of the services due to inadequate access, incorrect information, or failure to obtain necessary permissions, we may charge a call-out or wasted journey fee.
5. Pricing, Estimates and Additional Charges
5.1 Our charges are based on factors such as the type and volume of waste, labour time, access conditions, and any special disposal requirements.
5.2 Any price indications given before our arrival are estimates only, based on the information you provide. The final price will be confirmed on site once we have inspected the waste and access conditions.
5.3 If the actual volume, type of waste or time required exceeds what was originally described, we may revise our price. We will seek your agreement before proceeding. If you choose not to proceed, we may apply a call-out fee to cover our costs.
5.4 Additional charges may apply for:
a. Difficult access or the need to carry items over long distances or multiple floors.
b. Heavy or bulky items requiring extra labour.
c. Special disposal processes, such as for certain electrical equipment or regulated materials.
d. Waiting time beyond what is reasonably expected.
6. Payments
6.1 Unless otherwise agreed in writing, payment is due in full on completion of the services at the collection site.
6.2 We accept payment by the methods we specify from time to time, which may include cash, card or bank transfer. We do not accept payment by cheque unless agreed in advance.
6.3 For commercial customers, we may at our discretion agree credit terms. Any such terms will be confirmed in writing. Where credit terms apply, invoices are payable by the due date stated on the invoice.
6.4 If you fail to pay any amount due, we may charge interest on the overdue sum at the statutory rate allowable under UK law, accruing daily until payment is received in full. You will also be responsible for any reasonable costs we incur in recovering overdue payments.
6.5 All amounts quoted are exclusive of VAT unless explicitly stated otherwise. Where VAT applies, it will be charged at the prevailing rate.
7. Cancellations and Amendments
7.1 You may cancel or amend a booking by contacting us using the same contact details used to make the booking.
7.2 If you cancel more than 24 hours before the agreed arrival window, no cancellation fee will normally be charged.
7.3 If you cancel less than 24 hours before the agreed arrival window, we reserve the right to charge a cancellation fee to cover our reasonable costs and any allocated resources.
7.4 If our team arrives at the collection address and is unable to carry out the services due to circumstances within your control, including lack of access or incorrect information, we may charge a wasted journey fee.
7.5 We may need to cancel or reschedule a booking due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, staff illness or legal restrictions. In such cases, we will notify you as soon as reasonably practicable and offer an alternative appointment. We will not be liable for any loss or costs you may incur as a result of such cancellation or rescheduling.
8. Waste Regulations and Prohibited Items
8.1 We operate in accordance with applicable UK waste laws and regulations, including duties of care relating to the handling, transport and disposal of waste.
8.2 You agree that you will not present for collection any waste that is prohibited under applicable regulations or that we have specifically advised we do not accept.
8.3 Prohibited items may include, without limitation, certain types of hazardous waste such as clinical or medical waste, chemicals, asbestos, gas bottles, flammable or explosive materials, and any other substances which require specialist disposal.
8.4 If we discover prohibited or hazardous materials within the waste, we may refuse to remove them, may charge additional fees for safe handling, or may cancel the services if it is unsafe or unlawful to proceed.
8.5 By presenting waste to us, you warrant that you are the owner of the waste or that you have the authority of the owner to dispose of it.
8.6 Once waste has been loaded onto our vehicle, ownership and responsibility for that waste transfers to us, and we will dispose of it in accordance with applicable regulations at licensed facilities.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the services. However, we are not liable for any loss or damage arising from your failure to comply with these terms or from inaccurate or incomplete information supplied by you.
9.2 We will take reasonable care to avoid damage to your property when carrying out the services. You should notify our team of any fragile areas, vulnerable surfaces, or special access issues before work begins.
9.3 Our liability for accidental damage to property caused by our negligence is limited to the reasonable cost of repair or replacement, subject to you notifying us in writing within a reasonable period after the damage occurs and allowing us a reasonable opportunity to inspect and, if appropriate, rectify the issue.
9.4 We are not liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the provision of the services.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
10. Customer Property and Miscollected Items
10.1 It is your responsibility to ensure that any items you wish to keep are removed from the area of work before our team begins loading.
10.2 We will not be liable for any items that are removed and disposed of as part of the waste if those items were not clearly separated or identified as not for disposal.
10.3 If you believe that an item has been removed in error, you must notify us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee the recovery of any item once it has entered the waste stream or been processed for disposal.
11. Health and Safety
11.1 We will carry out the services in accordance with applicable health and safety laws and our internal policies. Our team members may refuse to carry out any activity they consider unsafe or that would breach health and safety requirements.
11.2 You must ensure that the site is reasonably safe and that our staff are not exposed to unnecessary risks, including aggressive behaviour, dangerous animals, or hazardous environments.
11.3 We may suspend or terminate the services if we reasonably believe that continuing would pose an unacceptable risk to health or safety.
12. Data Protection and Privacy
12.1 We will collect and use your personal information as necessary to manage bookings, provide services, process payments and administer our relationship with you.
12.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal information to third parties.
12.3 We may share your information with trusted third parties who assist us in delivering our services, such as payment processors, provided that they keep your information secure and use it only for the purposes agreed.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as reasonably possible with details of your concern.
13.2 We will investigate complaints fairly and promptly and will seek to resolve issues where possible through discussion and, where appropriate, remedial action.
14. Changes to these Terms and Conditions
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements.
14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is accepted by us.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.3 You may not assign, transfer or subcontract any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect the standard of service you receive.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the services and supersede any prior understandings, representations or agreements, whether written or oral.
